 | On: 05/11/2011 Views: 1716
This master's thesis presents four case studies to illustrate the use of EFQM Business Excellence Model to sustain and improve performance at organizations with different national and organizational culture. |
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 | On: 05/11/2011 Views: 965
This paper provides an in depth introduction to the European Forum for Quality Management (EFQM) business excellence model. |
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