IT Governance: IT Service Management (ITSM) Overview

<span class="Normal">This presentation provides a very good overview of IT Governance and key frameworks such as COBIT, CMMI and ITIL - in the context of IT Service Management (ITSM).</span> &#160;
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This presentation provides a very good overview of IT Governance and key frameworks such as COBIT, CMMI and ITIL - in the context of IT Service Management (ITSM).

What is IT Governance?
Why is it important?
What is IT Service Management?
What is the connection between COBIT, CMMI and ITIL?

Good, quick read!


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