This case study provides a step by step approach to run IT like a business. From vision to goals to measured results this presentation is an excellent read for the CIO who wants to transform their IT organizations to a business like operating model. More importantly, it provides guidance to avoid the common pitfalls in implementing IT like a business as this IT organization was external to the business. Excellent Read!
CIOs are being asked to run IT like a business. In most instances as an internal business i.e. the IT operating model changes to that of a business but the IT organization does not leave the enterprise's boundaries. Often, this promising strategy fails. Some organizations have tried to create external IT organizations to overcome the common reasons for this failure. This is the journey of one such organization - the steps it took and the results it achieved.