Business Process Management (BPM) Enabled by SOA


Business Process Management (BPM) enabled by Service-Oriented Architecture (SOA) offers a structured approach to aligning, improving, and managing business processes for continual growth and optimization. Learn how this methodology can bridge the gap between business and IT, leading to process excellence.


Companies, today, are faced with the continuous challenge of aligning their business processes with organizational goals. Achieving this alignment requires both robust strategy and innovative technology. Enter the methodology of Business Process Management (BPM) enabled by Service-Oriented Architecture (SOA). It's a structured approach designed to enhance a company's ability to realize the value of applying BPM to deliver effective business processes.

The traditional life cycle of a business process often overlooks the crucial phase of managing process performance once it's operational. While companies may excel at identifying, improving, deploying, and even managing processes initially, they often lack visibility into ongoing process performance. Without proper governance and alignment with IT, business strategies and goals may become disconnected from day-to-day operations, leading to inefficiencies, conflicts, and lost opportunities.

Key Challenges Include:
  • Lack of Continuous Improvement: Failing to revisit and refine processes can cause them to become stagnant or misaligned with business objectives.
  • Governance Gaps: Without a proper framework, business and IT alignment may suffer, leading to miscommunication and inconsistent implementation at the operational level.
  • Complexity in Integration: Building and maintaining cross-functional, customer-focused, end-to-end core business processes that integrate verticals and optimize work are challenging.

BPM Enabled by SOA is a holistic approach that addresses these challenges. It offers a cycle of activities to continuously improve business processes, ensuring alignment with business goals, and enabling performance management even after the process becomes operational.

The Five Primary Phases are:
  • Envision: Identify future process capabilities and supporting processes.
  • Assess: Evaluate current processes, performance, and enablers to develop requirements for future business processes.
  • Define: Design future business processes, including technology and organizational support.
  • Execute: Build, test, deploy, monitor, and support the new processes.
  • Optimize: Continuously monitor and manage the processes for further refinement.
Key Work Streams Include:
  • Business Strategy Alignment: Identification of processes to deliver targeted future capabilities.
  • Process Governance: Definition of guiding principles throughout the life cycle.
  • Business Process: Identification, assessment, documentation, and implementation of processes.
  • SOA and IT Technology: Design and deployment of SOA and IT infrastructures.
  • SOA and IT Governance: Building governance mechanisms to maximize business value.

The BPM Enabled by SOA methodology offers a dynamic and integrative approach to bridging the business-IT divide. By laying the foundation for continuous improvement and providing tools to proactively manage and optimize processes, this approach empowers organizations to build processes that truly support their business strategy. It presents a complete framework that not only ensures alignment with business objectives but also fosters collaboration, consistency, and innovation, paving the way for process excellence.

The BPM enabled by SOA methodology provides a clear pathway for CIOs to align, manage, and optimize both technology and business processes. By learning and applying these principles, IT leaders can address real-world challenges, foster innovation, enhance collaboration, and drive continuous improvement within their organizations. It’s a holistic approach that empowers CIOs to leverage technology as a strategic asset, rather than a mere support function.




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