Business IT Alignment, IT Governance and IT Outsourcing Service Quality
On: 08/23/2010 Views: 2422 Rating:
This paper explores the role of internal business IT alignment and IT governance on service quality in IT outsourcing arrangements
This paper theoretically argues and empirically evaluates how a firm’s internal alignment and governance processes impact the service quality received from an external IT outsourcing provider. Using data from 154 firms, it is shown that good internal business/IT alignment leads to better and more accurate provider control processes which in turn improve service level agreements. The paper contributes to the literature in linking internal governance with external IT service quality, and by disclosing a largely neglected influence of alignment on governance and control processes.
Download (please login and scroll down)
Download
Related Topics
Business IT Alignment business it alignment benefits business it alignment definition Business IT Alignment Framework what is business it alignment why is business it alignment so difficult
Related Categories
IT Alignment Maturity Model, IT Strategy Best Practices, IT Strategy Framework, Editor's Choice, Downloads, Research, IT Strategy, Strategic Alignment Model
Related Articles