What makes an outsourcing successful? This study tries to get to the bottom of this simple question.
Outsourcing goes on unabated. It is giving Lou Dobbs a heartburn but the conclusion for most companies is that it is creating value for them. Is it?
The results are mixed. Some companies are creating extraordinary value. Some others are not faring that well.
This study by A.T. Kearney tries to provide fact based analysis to get to the bottom of the outsourcing issue.