How do Perceptions of IT’s Performance Get Formed?
On: 03/06/2012 Views: 4310 Rating:
This case study looks at a "top performing IT organization, intimately responsible for the success of the corporation, yet being perceived by much of senior management as an overhead that was costly and ineffective. The paper suggests some reasons as to why such perceptions might have come about, and what lessons the field can learn from what happened"
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