Evolving eBusiness Models: Lessons Learned from Two Industries

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Abstract:

Global competition, ever-increasing customer demands and rising development costs are altering the way business is being conducted. The dot-com bubble burst has had little if any impact on developments on the business-to-business side of eBusiness. Firms are aware they have no choice but to develop stronger and closer ties with suppliers on the buy-side and with their business customers on the sellside of the extended enterprise. This permits firms within the value chain to communicate information about market demand directly, resulting in minimizing inventory buildup, sustaining quality and building profitable operations. Networked supply chains speed time to market through collaboration with suppliers and customers. The authors illustrate these developments based on two large research projects they conducted over several years analyzing the real estate and air travel industries.

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