Part 1: What Managers Need to Know About Quality

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If ever there was a misunderstood organizational strategy it is quality.

For some organizations quality is a quantitative exercise that takes new forms every few years. No matter which set of techniques, the belief is that “if it is measured it will improve.”

For other organizations quality is a qualitative exercise that falls further into the feel good category than into any integrated organizational tactic. In that world, the given is that the “I’ll know it when I see it” will translate into increased revenues.

Maybe.

And the reason that these are maybes instead of absolutes is that quality is neither a set of tools and techniques nor is it an organization development initiative.

When strategized and executed correctly, quality is an integrated, holistic strategy that differentiates your organization from the competition. It ensures that stakeholders and shareholders gain and contribute the highest possible value in every conceivable way.

How can so much be consistently achieved? By strategizing, structuring and managing the organization to two fundamental precepts: Predictability in All Things and No Waste in Any Form.