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“IT Governance is defined as the controls, processes, and operating organizations that ensure technology enables the business strategy at an effective cost.” The article goes on to define 7 things one must do to bring this definition to life. Read On »
Tags: IT Governance, IT Governance best practice, IT Governance critical success factors
This presentation outlines North Carolina State’s investment management framework. This framework is a good place to start if you are on the IT Portfolio Management journey. Good Read!
Tags: IT investment management, IT investment management framework, IT Portfolio Management, North Carolina Framework for Managing IT Investments, prioritize IT investments
The IT Infrastructure Library (ITIL) has been adopted as the de facto standard for IT Service Management (ITSM). This Paper discusses the value of ITIL-based maturity assessments for the IT service recipient in an outsourcing arrangement. It presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results. The benefits from using COMM as a pro-active tool for understanding and defining outsourcing needs are discussed. Read On »
Tags: Client Maturity, Client Outsourcing Maturity Model, COMM, IT Outsourcing, ITIL, Open Analytics, Service Level Agreements, SLA
What is IT Governance? Why IT Governance? What are some “best practice” examples of IT Governance in action? This issue brief provides an introduction to the very broad topic of IT Governance. Good Read! Read On »
Tags: IT Governance, IT Governance 101
A good discussion on the need for risk management that also provides a framework to manage it. Good Read! Read On »
Read this excellent overview of ITIL V3 to learn how! Read On »
Tags: introduction to ITIL, ITIL, ITIL Guide, overview of ITIL
This paper presents a common framework for IT Governance and answers the question: Is COBIT deficient in defining decision making structures? Read On »
Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when “best practices” meet organizational culture? Read On »
Tags: integrate ITIL, ITIL, ITIL best practice, organizational culture
A good overview to COBIT - what is it? What is its structure? How does it relate to other standards such as ISO 17799? What are its benefits? Good Read! Read On »
Tags: COBIT, primer on COBIT, what is COBIT?
A Logical Framework approach to project cycle management. Read On »
Tags: logframe handbook, program management framework, program management guide, project management framework, project management guide
Alan