Assessing client maturity: a key to successful outsourcing

The IT Infrastructure Library (ITIL) has been adopted as the de facto standard for IT Service Management (ITSM). This Paper discusses the value of ITIL-based maturity assessments for the IT service recipient in an outsourcing arrangement. It presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results. The benefits from using COMM as a pro-active tool for understanding and defining outsourcing needs are discussed. Read On »

Posted in Client Maturity, IT Governance, IT Governance Framework, IT Service Management, IT Sourcing, ITIL, Outsourcing | No Comments » | 97 Views

Tags: Client Maturity, Client Outsourcing Maturity Model, COMM, IT Outsourcing, ITIL, Open Analytics, Service Level Agreements, SLA

Has ITIL Come of Age?

Read this excellent overview of ITIL V3 to learn how! Read On »

Posted in IT Governance, IT Governance Framework, ITIL | No Comments » | 577 Views

Tags: introduction to ITIL, ITIL, ITIL Guide, overview of ITIL

A Framework for IT Governance

This paper presents a common framework for IT Governance and answers the question: Is COBIT deficient in defining decision making structures? Read On »

Posted in IT Governance, IT Governance 101, IT Governance Framework | No Comments » | 871 Views

Tags: COBIT, IT Governance, it governance framework

ITIL Case Study: When best practices meet organization culture!

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when “best practices” meet organizational culture? Read On »

Posted in IT Governance, IT Governance Best Practices, IT Governance Case Studies, IT Governance Framework, ITIL | No Comments » | 683 Views

Tags: integrate ITIL, ITIL, ITIL best practice, organizational culture

An Introduction to COBIT

A good overview to COBIT - what is it? What is its structure? How does it relate to other standards such as ISO 17799? What are its benefits? Good Read! Read On »

Posted in COBIT, IT Governance, IT Governance 101, IT Governance Framework | No Comments » | 724 Views

Tags: COBIT, primer on COBIT, what is COBIT?

ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL’s advantages and challenges?

Should you care?

This survey is a good place to start! Read On »

Posted in IT Governance, IT Governance Framework, IT Service Management, ITIL | No Comments » | 414 Views

Tags: ITIL, ITIL adoption, ITIL advantage, ITIL best practice, ITIL disadvantage

IT Governance Balanced Scorecard

How good is your IT Governance? What are the areas of success? What are the areas of improvement? This paper presents a Balanced Scorecard based framework to measure and improve IT Governance. Good Read! Read On »

Posted in IT Governance, IT Governance 101, IT Governance Framework | No Comments » | 862 Views

Tags: balanced scorecard, IT Governance, it governance balanced scorecard, it governance framework

A Primer on COBIT

Covers everything you wanted to know but were afraid to ask. Excellent Read! Read On »

Posted in COBIT, IT Governance Framework | No Comments » | 629 Views

Tags: COBIT, primer on COBIT

ITIL Inside: Integrating ITIL Into Existing Organizational Practices

Unless your organization was started yesterday, chances are you are already using practices such as PMBOK, CMM, COBIT, Six Sigma…Along came ITIL. How to seamlessly integrate ITIL with existing practices? Read On »

Posted in IT Governance, IT Governance Framework, ITIL | 2 Comments » | 692 Views

Tags: CMM, infrastructure library, integrate ITIL, ISO 9000, ITIL, PMBO, six sigma

An Introduction to COBIT

Very good presentation on COBIT - what is it? How to use it?… Read On »

Posted in COBIT, IT Governance, IT Governance Framework | No Comments » | 301 Views

Tags: COBIT, what is COBIT?