Assessing client maturity: a key to successful outsourcing

The IT Infrastructure Library (ITIL) has been adopted as the de facto standard for IT Service Management (ITSM). This Paper discusses the value of ITIL-based maturity assessments for the IT service recipient in an outsourcing arrangement. It presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results. The benefits from using COMM as a pro-active tool for understanding and defining outsourcing needs are discussed. Read On »

Posted in Client Maturity, IT Governance, IT Governance Framework, IT Service Management, IT Sourcing, ITIL, Outsourcing | No Comments » | 97 Views

Tags: Client Maturity, Client Outsourcing Maturity Model, COMM, IT Outsourcing, ITIL, Open Analytics, Service Level Agreements, SLA

Has ITIL Come of Age?

Read this excellent overview of ITIL V3 to learn how! Read On »

Posted in IT Governance, IT Governance Framework, ITIL | No Comments » | 577 Views

Tags: introduction to ITIL, ITIL, ITIL Guide, overview of ITIL

ITIL Case Study: When best practices meet organization culture!

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when “best practices” meet organizational culture? Read On »

Posted in IT Governance, IT Governance Best Practices, IT Governance Case Studies, IT Governance Framework, ITIL | No Comments » | 684 Views

Tags: integrate ITIL, ITIL, ITIL best practice, organizational culture

ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL’s advantages and challenges?

Should you care?

This survey is a good place to start! Read On »

Posted in IT Governance, IT Governance Framework, IT Service Management, ITIL | No Comments » | 414 Views

Tags: ITIL, ITIL adoption, ITIL advantage, ITIL best practice, ITIL disadvantage

ITIL Inside: Integrating ITIL Into Existing Organizational Practices

Unless your organization was started yesterday, chances are you are already using practices such as PMBOK, CMM, COBIT, Six Sigma…Along came ITIL. How to seamlessly integrate ITIL with existing practices? Read On »

Posted in IT Governance, IT Governance Framework, ITIL | 2 Comments » | 692 Views

Tags: CMM, infrastructure library, integrate ITIL, ISO 9000, ITIL, PMBO, six sigma