Part 1: What Managers Need to Know About Quality
Friday, July 11th, 2008 | 187 Views | By: LeslieIf ever there was a misunderstood organizational strategy it is quality.
For some organizations quality is a quantitative exercise that takes new forms every few years. No matter which set of techniques, the belief is that “if it is measured it will improve.”
For other organizations quality is a qualitative exercise that falls further into the feel good category than into any integrated organizational tactic. In that world, the given is that the “I’ll know it when I see it” will translate into increased revenues.
Maybe. Read On »
Tags: leadership and quality
