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Business Process Management Tools
Business Process Management Tools articles, downloads, documents, presentations, tools, templates ...
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Service Quality Improvement through Business Process Management based on Data Mining
This paper introduces voice of call center customers (VOC) as a data source for business process management (BPM) to help decision makers better understand customer needs and make consistent decisions regarding customer support.
Semantic Management of Business Processes
This presentation discusses semantic business process management (in the context of web services) based upon the SUPER (Semantics Utilized for Process Management within and between Enterprises) approach.
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