Business Process Management Tools


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Service Quality Improvement through Business Process Management based on Data Mining was posted by Webmaster1

Service Quality Improvement through Business Process Management based on Data Mining

This paper introduces voice of call center customers (VOC) as a data source for business process management (BPM) to help decision makers better understand customer needs and make consistent decisions regarding customer support.

Semantic Management of Business Processes was posted by Webmaster1

Semantic Management of Business Processes

This presentation discusses semantic business process management (in the context of web services) based upon the SUPER (Semantics Utilized for Process Management within and between Enterprises) approach.

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