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Assessing client maturity: a key to successful outsourcing

By: Sourabh Hajela On: 05/27/2009
Source:First Published:Views: 212 Comments: 0

This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.

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Category: Downloads,IT Governance,IT Governance Framework ,ITIL,IT Service Management

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