IT Performance measures

 This document provides the steps necessary to measure the performance of information technology IT investments

This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance

This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results.

This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System.

This presentation discusses a case study in building an effective IT performance management program

This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt.

This presentation defines process performance models, traces their history and development and uses a case study to illustrate their use in prediction and decision making.