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Author of Measuring the Value of Intangibles

Measuring the Value of Intangibles

This presentation discusses the valuation of intangible assets - a great tool to assess the value of information technology and related assets

 
Author of Measuring IT Value using ITIL

Measuring IT Value using ITIL

This article discusses measuring IT Value with a service-oriented approach based on ITIL.
 
Author of Total Cost of Ownership for Point of Sale Systems

Total Cost of Ownership for Point of Sale Systems

 This white paper uses the total cost of ownership (TCO) model to evaluate advanced store system software.

 
Author of Total Economic Impact of VMware Virtual Desktop Infrastructure

Total Economic Impact of VMware Virtual Desktop Infrastructure

This case study uses Forrester's Total Economic Impact (TEI) to evaluate the financial impact of implementing the VMware Virtual Desktop Infrastructure. The document shows all calculations and assumptions that go into creating this business case using Total Economic Impact (TEI).

 
Author of Total Economic Impact of Virtual Hold’s Virtual Queuing Solutions

Total Economic Impact of Virtual Hold’s Virtual Queuing Solutions

This case study uses Forrester's Total Economic Impact (TEI) to evaluate the financial impact of implementing the Virtual Queuing Solutions. The document shows all calculations and assumptions that go into creating this business case using Total Economic Impact (TEI).

 
Author of Why IT Does Matter?

Why IT Does Matter?

How can managers turn IT into something more than infrastructure? Read On!

 
Author of The CFO’s View on Measuring IT Value

The CFO’s View on Measuring IT Value

This report explores how CFOs/finance departments measure the value of IT investments and return on ongoing IT spending.

 
Author of The Digital Company 2013 Part 2

The Digital Company 2013 Part 2

This research addresses the question: How technology will empower the customer? The first part explored the changes to come in how companies interact with their customers. This paper focuses on what types of workplace practices, information management and IT delivery structures will be needed to operate and secure the open enterprise and what all these developments hold in store for the respective roles of the information technology (IT) function and the chief information officer (CIO).
 
Author of How Does IT Create Business Value?

How Does IT Create Business Value?

This presentation discusses the IT organization at General Motors - key roles and responsibilities - and how it adds value to the business. (This is a pre-meltdown and bailout presentation so much might have changed since!)
 
Author of IT Chargeback as a Tool for Business IT Alignment

IT Chargeback as a Tool for Business IT Alignment

This research analyzed IT chargeback in different organizations and reached the conclusion that IT chargeback approach could facilitate useful discussions between the IT unit and business units about business priorities and the value of IT services.
 
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