ITIL framework

 This presentation provides an overview of ITIL for senior leaders/executives

This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.

This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.

ITIL background presentation provides an introduction, history and basics of the ITIL framework.

 This presentation provides an in depth introduction to ITIL® V3 and ITIL® process map.

This whitepaper compares ITIL V3 and Application Services Library (ASL) - what are the similarities? What are the differences? Mapping ITIL V3 to ASL.

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.

This article discusses ITIL process maturity - how the capability maturity model applies to ITIL process and a self-assessment framework to evaluate process maturity of your own processes.

The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL. 

This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.