it governance itil

ITIL background presentation provides an introduction, history and basics of the ITIL framework.

This presentation provides a basic understanding of ITIL implementation requirements, key ITIL business trends and ITIL implementation tips.

 This presentation provides an in depth introduction to ITIL® V3 and ITIL® process map.

This whitepaper compares ITIL V3 and Application Services Library (ASL) - what are the similarities? What are the differences? Mapping ITIL V3 to ASL.

 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.

This article discusses ITIL process maturity - how the capability maturity model applies to ITIL process and a self-assessment framework to evaluate process maturity of your own processes.

The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL. 

This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.

This presentation introduces ITIL V2 and V3, discusses the timeline of ITIL development, ITIL hype versus reality, and offers a simple framework for IT demand and supply management.

ITIL frequently asked questions - what to expect in ITIL V3? How does it affect your organization? How can you benefit from ITIL? How can you transition to ITIL V3?