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ITIL best practice

ITIL best practice page on CIO Index provides important information and resources on the topic - what is ITIL best practice?, articles on ITIL best practice, experts in ITIL best practice etc. Members are free to download ITIL best practice powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the ITIL best practice experts listed using in-messaging.

Author of Mapping ITIL to the Real World

Mapping ITIL to the Real World

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.

 
Author of Business IT Alignment Best Practices with ITIL, COBIT and COSO

Business IT Alignment Best Practices with ITIL, COBIT and COSO

This is an excellent presentation on integrating ITIL, COBIT and COSO.

 
Author of What Must Managers Know About ITIL?

What Must Managers Know About ITIL?

This paper is a quick read on the 10 things that provide a better chance for an ITIL implementation to succeed.

 
Author of ITIL Best Practices In SAP Environments

ITIL Best Practices In SAP Environments

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?

 
Author of ITIL Case Study: When best practices meet organizational culture!

ITIL Case Study: When best practices meet organizational culture!

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when "best practices" meet organizational culture?

 
Author of ITIL in a Recession

ITIL in a Recession

This paper discusses the use of ITIL to build business value in a recession - cut costs without paring down forward movement in transforming your business.

 
Author of Integrating Three Major IT Governance Frameworks (CoBit, ITIL and ISO 27002)

Integrating Three Major IT Governance Frameworks (CoBit, ITIL and ISO 27002)

This in-depth brief discusses IT governance best practices in general and CoBit, ITIL and ISO 27002 in particular.

 
Author of ITIL Implementation Best Practices

ITIL Implementation Best Practices

 ITIL best practices as well as short-comings in the ITIL framework.

 
Author of Introduction to ITIL

Introduction to ITIL

Introduction to ITIL provides an in depth review of key concepts in the framework and makes a connection between ITIL, CoBIT and ISO 17799

 
Author of A Primer on ITIL Service Catalog

A Primer on ITIL Service Catalog

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!

 
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