ITIL best practice

This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market.

This is an excellent presentation on integrating ITIL, COBIT and COSO.

This paper is a quick read on the 10 things that provide a better chance for an ITIL implementation to succeed.

Do you know where IT Service Management is headed in terms of global adoption? What are ITIL best practices? What are ITIL's advantages and challenges?

Are there ITIL best practices that can be applied across organizations? Then there is the bigger question: Do best practices matter? What happens when "best practices" meet organizational culture?

This paper discusses the use of ITIL to build business value in a recession - cut costs without paring down forward movement in transforming your business.

This in-depth brief discusses IT governance best practices in general and CoBit, ITIL and ISO 27002 in particular.

 ITIL best practices as well as short-comings in the ITIL framework.

Introduction to ITIL provides an in depth review of key concepts in the framework and makes a connection between ITIL, CoBIT and ISO 17799

 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!