e_strategic planning

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Step by Step Guide to Create a Social Community

This step by step guide to creating a social community teaches you how to successfully plan, build and launch an online community built for your constituents.

The Real Story Behind the Failure of UK eUniversity

In 2000, UK eUniversity was launched to counter the perceived threat from emerging online universities such as the University of Phoenix. By 2004, the $113M venture was on its knees. What went wrong? The author contends that the many reports published in the aftermath do not get to the bottom of this story.

Global Portal Strategy

This presentation discusses a global portal strategy in the context of localization - global company's products and services tailored for a local audience.

Electronic Business Value Framework (EBV)

This primer introduces electronic business value framework (EBV) which helps an organization identify, select and fund e-commerce opportunities based upon their potential for business value creation.

Digital Self

This white paper discusses that CSPs that want to take advantage of the paradigm shift from a closed world of telecommunications networks to the open internet environment, need to provide a more personalized communications experience. In order to benefit from the emerging revenue streams this shift creates, CSPs need to transform into customer-centric businesses the key to which is the understanding of customers’ preferences, behaviors, wishes and needs – in short their Digital Self.

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