outsourcing

Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.

Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.

It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!

In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.

India and China to dominate in outsourcing...

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

The unit labor costs are rising - exponentially in some instances - in key offshore destinations such as India. People switch jobs in a matter of weeks - the attrition rates are always a problem in booming economies. So how do you cope?

Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!

An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis...not hype! Must read

This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results