customer retention

customer retention page on CIO Index provides important information and resources on the topic - what is customer retention?, articles on customer retention, experts in customer retention etc. Members are free to download customer retention powerpoint presentations, excel spreadsheets, adobe pdf, word documents (login required), and view the profiles of or directly contact the customer retention experts listed using in-messaging.

Are Your Customers Dissatisfied? It May Be Time to Check-out Your Salespeople

Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.

Turning shoppers into advocates: The customer focused retail enterprise

Despite good intentions, what retailers deliver is not always what shoppers want. Bringing customer insights into everyday operational decisions can help retailers close the gap.

Getting Real About Customer Lifetime Value

Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies.

Customer Lifetime Value Toolkit

What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.

Connecting Customer Retention Efforts with Customer Lifetime Value

What is the impact of customer retention efforts on Customer lifetime value? Read On...

Ten Top Reasons Why an Organization Should Be Using Conferencing Services

A look at some of the often overlooked benefits of conferencing services to different levels of an organization.

Competitive Advantage Through Value Discipline

This seminal article on value disciplines is a MUST read. It discusses the basis of competitive domination: differentiated value! Those who define it, deliver it and take it out of their competitors' reach win. Hands down.

Page 1 of 1

customer-retention Experts

All Experts in customer-retention

Signup For ThoughtLeader

Subscribe