measure IT value

Applied Information Economics (AIE) is a method for quantifying the value of IT investments. This overview of AIE provides an overview of key IT decision problem, how AIE solves them and how AIE is different from other methods.

Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or more…

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

Does IT ROI matter? According to this research, "best in class" companies measure and track IT ROI to accomplish a 93% improvement in key metrics!

Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement data must be iterative and highly interactive.

Does IT Matter? If you needed proof, here it is...

This article introduces the concept of a "1 percent" IT Organization. Is this a meaningful concept?

Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology.

Proving IT's Value is the Achilles heel of CIOs. There are many views and more tools but the issue persists. What now?

An interesting discussion on various frameworks for ROI calculation.