outsourcing benefits

In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

The unit labor costs are rising - exponentially in some instances - in key offshore destinations such as India. People switch jobs in a matter of weeks - the attrition rates are always a problem in booming economies. So how do you cope?

Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!

An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis...not hype! Must read

This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective

 A very good presentation on outsourcing the IT department. It provides a good definition of outsourcing and its rationale and then covers key aspects related to the outsourcing process.

 This presentation discusses the central decision prior to any outsourcing: should we build it or buy it from someone else?

 10 strategic sourcing best practices that can help ensure success.

This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.