service level agreements

In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.

This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results

This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.

 This presentation provides tips on performance based standards and metrics for acceptable quality levels.

This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.

 This presentation discusses the top ten legal issues in outsourcing contracts

This extensive report discusses information technology sourcing and IT sourcing best practices.

This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers' performance i.e. price, quality, and cooperativeness of products or services bought.

This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.

This presentation discusses the key considerations when negotiating information technology outsourcing agreements