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Author of Offshore call centre benefits challenged

Offshore call centre benefits challenged

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

 
Author of Managing Changing ROI of Offshore Outsourcing

Managing Changing ROI of Offshore Outsourcing

The unit labor costs are rising - exponentially in some instances - in key offshore destinations such as India. People switch jobs in a matter of weeks - the attrition rates are always a problem in booming economies. So how do you cope?

 
Author of Revisiting Outsourcing

Revisiting Outsourcing

Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!

 
Author of The Economics of Outsourcing

The Economics of Outsourcing

An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis...not hype! Must read

 
Author of A Framework to Create a Business Case for Outsourcing

A Framework to Create a Business Case for Outsourcing

This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective

 
Author of Managing the Managed Service Provider!

Managing the Managed Service Provider!

 This paper discusses the holy grail of outsourcing - better service at a lower cost!

 
Author of Increasing flexibility through IT outsourcing

Increasing flexibility through IT outsourcing

 Can IT outsourcing increase business flexibility? This paper takes a closer look at the benefits and risks associated with IT outsourcing.

 
Author of Introduction to eSourcing Capability Model (eSCM)

Introduction to eSourcing Capability Model (eSCM)

 Introduction to eSourcing Capability Model provides a bird's eye view to understand and use the eSCM model developed by Carnegie Mellon.

 
Author of Application Portfolio Analysis

Application Portfolio Analysis

 An overview of a portfolio based approach for outsourcing of IT applications.

 
Author of 10 Sourcing Best Practices

10 Sourcing Best Practices

 10 strategic sourcing best practices that can help ensure success.

 
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