outsourcing value

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

The unit labor costs are rising - exponentially in some instances - in key offshore destinations such as India. People switch jobs in a matter of weeks - the attrition rates are always a problem in booming economies. So how do you cope?

Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!

An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis...not hype! Must read

This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective

 This paper discusses the holy grail of outsourcing - better service at a lower cost!

 Can IT outsourcing increase business flexibility? This paper takes a closer look at the benefits and risks associated with IT outsourcing.

 Introduction to eSourcing Capability Model provides a bird's eye view to understand and use the eSCM model developed by Carnegie Mellon.

 An overview of a portfolio based approach for outsourcing of IT applications.

 10 strategic sourcing best practices that can help ensure success.