This research addresses the question: How technology will empower the customer? The first part explored the changes to come in how companies interact with their customers. This paper focuses on what types of workplace practices, information management and IT delivery structures will be needed to operate and secure the open enterprise and what all these developments hold in store for the respective roles of the information technology (IT) function and the chief information officer (CIO).
The Digital Company 2013 Part 2
- November 28, 2018
- Webmaster Global
- Expert Editor - IT Management
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