IT Service Management Using ITIL V3

This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management - an attempt is made to make the connection between ITIL and business it alignment.

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Creating Business Value Using ITIL

This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening - this discussion helps sort through th...


Posted on 11/15/2012 by


IT Service Management Using ITIL V3 author sourabhhajela

sourabhhajela

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