Building an Effective IT Performance Management Program
This case study details the implementation of a performance management program - what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
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This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
There is a basic rule in management: every opportunity comes with a risk. The question for an effective C-Level Leader is: how do I manage risk to fully capitalize on this opportunity? This case study explains how one company overcame this hurdle. Go... Can we measure the alignment of information technology with business? What is the value created by Business IT Alignment? The second question is somewhat more important because there is no sense in measuring something that does not create value! This...
Posted on 01/28/2013 by