Software glitch WIPES OUT listings of 10,000 eBay sellers
On: 03/24/2013 Views: 38
eBay has confessed to The Register that a software bug destroyed the listings of 10,000 merchants in Britain, the US, Germany and Australia.The online tat bazaar said it was restoring the listings, but it was unable to tell us if traders would be able to recover their sales histories — an important component for eBay sellers, who build trust with customers by showing how they had previously sold items on the site.The company gave El Reg this statement:
Due to a software issue which has been resolved, a small percentage of seller listings in global markets including the United States, United Kingdom, Germany and Australia were inadvertently removed from our platform, impacting approximately 10,000 sellers.
We continue to make progress in restoring these listings, a process that is rolling out in stages and is expected to be completed for the majority of listings within 24 hours of the incident.
Separately, we are reaching out to eBay sellers most impacted and assisting them directly in their recovery efforts. We will keep our sellers apprised of our progress and apologise for any inconvenience resulting from this issue.