Today, there is pressure on CIOs to run IT like a business. How do they measure the value delivered by this IT operating as a business? This study reveals a striking lack of consensus in the C-Suite on this issue - the CEO, CIO, and The CFO have different perspectives on measuring and communicating the value of IT and that is a hindrance to the move to running IT like a business.
This paper introduces key performance indicators for IT value. This set of KPIs is designed to bridge the difference in perspectives on IT value in the C-Suite.