IT Governance: IT Service Management (ITSM) Overview

This presentation provides a very good overview of IT Governance and key frameworks such as COBIT, CMMI and ITIL - in the context of IT Service Management (ITSM).

 

This presentation provides a very good overview of IT Governance and key frameworks such as COBIT, CMMI and ITIL - in the context of IT Service Management (ITSM).

What is IT Governance?
Why is it important?
What is IT Service Management?
What is the connection between COBIT, CMMI and ITIL?

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Posted on 08/20/2009 by


IT Governance: IT Service Management (ITSM) Overview author sourabhhajela

sourabhhajela

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