IT Metrics that Matter

This paper takes a minimalist approach to IT metrics - what are the key i.e. absolutely essential metrics that a CIO needs to measure to create value from IT? The argument is very grounded because a lot of times we collect interesting facts that have no bearing on good decisions or anything of meaning. A large number of facts also slows down decision making, and fogs up the process in many undesirable ways. So, why not focus on the metrics that really matter? What are they? Read On!