This e-Book describes the process, techniques, and tools to implement ITIL with CMMI.
This guide covers the following topics
- An overview of IT Infrastructure Library (ITIL)
- An overview of CMMI for Services
- How to analyze and improve processes?
- How to implement ITIL based service management?
- How to deploy infrastructure in support of these processes?
- How to assess CMMI for services?
- How to identify and address gaps?
- Which tools to use?