A Guide to Performance-Based Standards for Service Contracts

 This presentation provides tips on performance based standards and metrics for acceptable quality levels.

 Service level agreements are the backbone of any sourcing contract. This presentation provides tips on performance based standards and metrics for acceptable quality levels.

The presentation provides guidance on:
- How to understand the difference between performance objectives, standards and metrics?
- The key elements of performance based standards
- How to use performance based standards for business results?
- Identifying and using key metrics for acceptable quality levels

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Posted on 11/04/2009 by


A Guide to Performance-Based Standards for Service Contracts author sourabhhajela

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