An Executive’s Guide to Management Tools
Executive's Guide to Management Tools provides a quick primer/overview of 30 top management tools. The related Management Tools and Trends Survey provides insights into their use and performance.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
This paper presents a balanced scorecard based model to evaluate the effectiveness of a Customer Relationship Management (CRM) solution.
In this series, we will discuss IT Value - from its definition to a framework to measure and track it
This paper presents a framework to assess IT/IS project success and confirms the importance of 1) managing user expectations 2) communications in the success of Information Technology. This paper presents a validated measurement framework and model for assessing enterprise systems success. This is a guide to Outcome Management, an IT Planning and Management Methodology of the Canadian Government. This paper provides an in depth overview of strategic planning - what is strategic planning? what are strategic planning best practices? what is hoskin planning? how should small and mid sized companies pursue strategic planning? This paper discusses business it alignment - the concept of IT-business strategy alignment proposed by J. Luftman, J. Henderson et al. The concept of strategic alignment and its model are explained in the first section. The second section discusses ... This presentation discusses a case study in building an effective IT performance management program Can the CEO, CFO, CMO, CPO, and the CIO envision the same future for the information technology capability of the organization? Is it possible? Is it necessary? Does it help? The authors present a framework to make this shared vision for IT possible... This presentation discusses the imperative for information technology innovation, the emerging role of the CIO in fostering IT innovation, and effective IT organization practices that implement the CIOs innovation agenda. This in-depth guide (450+ pages; 10 chapters) discusses the foundations of IT management or IT Strategy 101. It is assumed that CIOs are "technical" i.e. they have risen up the IT ranks and eat and breathe technology. There are two problems with th... IT Transformation is a CIO's imperative for success. It involves change which can be a CIO's best friend, and if not managed, their worst enemy. This series of papers helps you understand how to harness IT Transformation for success. (100 Pages) This article discusses the implications of pricing services and proposes a framework that reconciles pricing with customer perception of value. This paper compares and contrasts two of the most widely adopted Performance Management (PM) frameworks – Balanced Scorecard and Results-Based Management.
This presentation details a business focused cost optimization framework for the C-suite. CIOs can understand how business value drives cost management - cut fat, not muscle - and adapt this framework for their IT Organization. Excellent Read! This case study presents an information technology vision created to support organizational goals and objectives. CIOs can use this as an example vision to create one for their own IT organization. What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer. What is of value in Networking and Information Technology? This report can help devise your own future vision for IT and create an IT Strategy for your organization. This in depth guide to using information technology capability in support of business value. It covers key technology areas and connects them with strategic planning and competitive advantage. Excellent Read! (400+ pages)
This is an excellent compendium of the latest tools and techniques in management practice. A good desk reference for the CIO. This enterprise information technology strategic plan recommends leverages existing IT capability to improve IT services. It can be used as a template to create an IT strategy plan for your organization. This presentation discusses environmental assessment - with a focus on business model analysis - for better business it alignment. This five year plan for information technology investments is designed to use IT to deliver on the organization's overall goals and objectives. The strategic plan provides a good outline to create a goal driven IT strategy. A step by step guide to creating a strategic plan for your organization. An excellent resource for those who need the foundation - what is strategic planning? why is it important? what are the components of a strategic plan? - with a practical proces... This presentation discusses pricing for services. The lessons here are applicable to pricing for information technology services as well. ICT Business case guide provides instructions on using the ICT business case template to justify, and monitor it investments. This paper presents research on the application of the Balanced Scorecard and associated management processes for strategic control purposes in a public sector environment. It shows how an improved Balanced Scorecard design has the potential to enh... This IT Strategic plan details and uses an information technology strategy framework to assess current situation, recommend initiatives and actions, prioritize initiatives, provide cost estimates and develop a five year implementation plan. This information technology strategic plan can be used as a template to create your own. This plan provides a strategic vision and direction for key stakeholders - "It is not meant to be a tactical plan that lays out specific tasks and operational responsibilities. Rather, it provides strategic objectives which can serve as guideposts fo... This paper discusses IT strategic planning - what is it? why is it important? - describes an IT strategic planning framework and illustrates best practices and lessons learnt through a case study. Good discussion! This presentation provides an excellent introduction to the Balanced Scorecard Framework (BSC).
This case study describes the information technology strategy used to modernize a huge government bureaucracy - an excellent example of identifying opportunities along specific areas of an organization or domain and creating a roadmap for change. This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. This document provides the steps necessary to measure the performance of information technology IT investments This is a book on IT Strategy with a difference: it discusses how technology is driving business change across industry! It discusses the key IT trends shaping the world around us. If you want to understand the impact of technology on business model... This IT strategy plan is positioned as a "playbook" thereby placing an emphasis on "action." The strategic plan itself focuses on creating one organization - a consolidated enterprise computing model that drives efficiency through consolidated operat... This paper extends the DeLone and McLean framework to define and measure software project success, software project management success, and software project product success. Last week, we lay the foundation for a discussion on IT Value. This week, we look at specific areas where IT creates value. Last week, we focused on revenues. This week, we look at the costs in the IT value equation.
Last week, we discussed the cost dimension of IT Value. This week, we will discuss the time to market dimension.
Last week, we discussed the time to market dimension of IT Value. This week, we will discuss the quality dimension.
Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
Last week, we focused on productivity and its impact on IT Value. This week, we will take a look at customer satisfaction and its impact on IT Value
Last week we discussed customer satisfaction. This week we will look at the risk dimension of IT Value.
Making the right strategic choices can make all the difference between success and failure of a merger. This report discusses the key strategic and tactical issues to consider before and during a merger to develop an effective integration plan. This presentation discusses the key pricing strategies used by companies to create competitive advantage and realize business value. Although not directly related to IT pricing - as IT is an internal function not an independent business - it has less... This information technology strategic plan can be used as an example to create your own IT strategy. This document provides an outline for the development of an IT strategy - it strategy process and steps, it strategy vision, it strategy mission, it ... This paper discusses six concepts that, in the authors' opinion, have fundamentally shaped the meaning of innovation management in the past 25 years. This series of 21 presentations will help you understand the big-picture of the step-by-step strategic analysis process used to create competitive advantage. This process can be adapted to your specific situation to create an IT strategy that levera... This document details a strategic plan and the planning process used to develop it. Great resource for the CIO to learn the strategic planning process and see it in action.
Is your strategy revenue focused? Some companies start by building differentiated capabilities aligned to market opportunities - the author argues that the market rewards them with sustained superior results. This paper details what to expect in innovation management over the next 10 years, the key trends in the way companies manage innovation, and ground-breaking approaches and concepts and what they mean for business leaders. This volume details a framework for establishing and maintaining a performance based management program. Does organizational culture help or hinder business IT alignment? The authors' research shows that "firms with more congruent cultures had higher levels of strategic alignment maturity." This report posed a simple question to a network of experts: what technology trends will impact the business most over the next 18 months? Here are the top 10 technology trends - enablers of existing business model or disrupters presenting new busine... This presentation discusses the step by step development of a balanced scorecard to create an organizational wellness and development model.
Posted on 03/17/2010 by