IT Performance Measures Guide
This document provides the steps necessary to measure the performance of information technology IT investments
This document contains guidance on developing performance measures and collecting performance data for IT investments using the Federal Enterprise Architecture (FEA) Performance Reference Model (PRM), as well as instructions on how to properly structure and report on performance measures.
Download (please login and scroll down)
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
This paper presents a framework to measure business IT alignment and validates it with case studies. Excellent resource for the CIO (150 pages)
Executive's Guide to Management Tools provides a quick primer/overview of 30 top management tools. The related Management Tools and Trends Survey provides insights into their use and performance.
How can CIOs respond to this uncertain economy? Here is a 10 part recipe... This presentation discusses a case study in building an effective IT performance management program With so much going on, how can the CIO focus on the right things? By creating a dashboard that clearly shows you the status of the most important things - the successes, the failures, and most importantly the risks. This paper shows you how to create... This paper examines IT investment metrics with a view to improving IT decisions based upon business value.
This presentation discusses an Integrated Performance Management Framework for IT Capital Planning, Budgeting and Governance This paper summarizes the key findings related to desktop services performance as part of an IT benchmarking study. This case study discusses the implementation of an information technology (IT) performance measurement program - steps followed and frameworks used - and lessons learnt. Before you benchmark, read this article! This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go ... This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! Can we measure the alignment of information technology with business? What is the value created by Business IT Alignment? The second question is somewhat more important because there is no sense in measuring something that does not create value! This... This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. This volume details a framework for establishing and maintaining a performance based management program.
Posted on 07/19/2010 by