IT Performance Measures Guide
This document provides the steps necessary to measure the performance of information technology IT investments
This document contains guidance on developing performance measures and collecting performance data for IT investments using the Federal Enterprise Architecture (FEA) Performance Reference Model (PRM), as well as instructions on how to properly structure and report on performance measures.
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This paper presents a framework to measure business IT alignment and validates it with case studies. Excellent resource for the CIO (150 pages)
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Posted on 07/19/2010 by