Gartner Sees Shift in CEO Priorities as Organizations Focus on Customer Retention

Gartner Sees Shift in CEO Priorities as Organizations Focus on Customer Retention author Webmaster1 On: 06/17/2010 Views: 10

 

 

There has been a major shift in CEO priorities from early in 2009 with top priorities switching from cutting costs to retaining customers and enhancing existing relationships, according to Gartner, Inc. Through 2015, a recession-era mentality among CEOs will ensure a policy of paying for future investments from the cost savings obtained from existing IT operations.

 

 



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