Gartner Reveals Key Customer Relationship Management Predictions for 2010 and Beyond On: 06/17/2010 Views: 10
Facebook will be the No. 1 social network in all but 25 countries, according to Gartner, Inc. In countries such as Brazil, Russia, India, China and Japan it will not be No. 1. The prediction is one in a series Gartner analysts have made on customer relationship management (CRM) in areas including CRM marketing and social CRM.