Business IT Alignment, IT Governance and IT Outsourcing Service Quality
This paper explores the role of internal business IT alignment and IT governance on service quality in IT outsourcing arrangements
This paper theoretically argues and empirically evaluates how a firm’s internal alignment and governance processes impact the service quality received from an external IT outsourcing provider. Using data from 154 firms, it is shown that good internal business/IT alignment leads to better and more accurate provider control processes which in turn improve service level agreements. The paper contributes to the literature in linking internal governance with external IT service quality, and by disclosing a largely neglected influence of alignment on governance and control processes.
Download (please login and scroll down)
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
Follow these 10 steps to align business and IT. No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but y... This presentation deals with business IT alignment from a capabilities perspective - actually actively promotes the use of capabilities based model and iterative development and implementation.
This paper discusses business/it alignment in the context of eBusiness. Business-IT alignment From a Value-Based Perspective covers the basics of it alignment, value modeling as a tool and provides an overview of VITAL - Value-based IT Alignment.
This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read... This case study details business and IT alignment using the Balanced Scorecard (BSC) at a financial services firm.
Enterprise Architecture in its business/organizational context, focusing on business and IT strategy. Alignment is an issue but are you focused on the right strategy to fix it? This paper presents the Oracle view on business and IT alignment. Oracle framework of business and IT alignment proposes three elements namely, management excellence, operational excellence and technology excellence. This whitepaper provides valuable insight into business it alignment, measurement of business value created by IT, measurement of this IT value and making better decisions based upon this measurement.
Prof. Luftman has proposed a maturity model for Business IT Alignment. Does that model cover the entire value chain? The author proposes a model that plugs this hole This chapter presents the use of Balanced Scorecard to align IT with business.
This paper provides a quick reference to the Henderson and Venkatraman Strategic alignment Model. This article describes a tool/framework to measure and address business it alignment. This paper presents a framework for strategic technology planning. Value-based IT Alignment (VITAL) overview and discussion on basic underlying principles and components of this it value based framework. One of the toughest questions to answer is: is my business is alignment with IT? Prof. Luftman tries to answer this question in this paper originally published in 2000. This paper discusses using the Capability Maturity Model to measure business it alignment. What are the factors that affect IT Alignment? How do they impact resulting IT Value? Read on to find out... This paper proposes changing the "square" Henderson/Venkatraman Strategic Alignment model to a "triangle" Process Alignment Model by merging the IT strategy and business strategy domains because "IT Doesn't Matter"! This presentation details the Henderson and Venkataraman strategic alignment model This presentation provides an overview of the Henderson/Venkatraman Strategic Alignment Model. This is a seminal paper on IT Alignment. Venkatraman and Henderson This paper, as the name suggests, combines two classic models - Venkatraman's Strategic Alignment Model and Yu's Goal Modeling technique.
Is IT Alignment a strategic weapon to gain competitive advantage? Duh! But do you know to what extent information intensity affects competitive advantage? Hmm... Technology enables business strategy. Does technology drive business strategy? This paper discusses the latter in great depth Is business and it alignment affected by national culture? Is business and it alignment more mature in one country than in another? This paper reviews the key business IT alignment models and frameworks and "suggests that some models of alignment could be strengthened by considering alternatives to this four domain model. Drawing on other work on the dynamics of human-technologi...
Posted on 08/23/2010 by