Measuring IT Value using ITIL
This article discusses measuring IT Value with a service-oriented approach based on ITIL.
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What is the biggest problem facing IT Value? Lack of single framework that connects business and IT - top to bottom; left to right. Can a single framework connect the organizational stovepipes and frameworks within each? This is a good start but the... An excellent discussion on the business value of IT and the tools and frameworks toward that end. MUST Read! This paper discusses business/it alignment in the context of eBusiness. In this series, we will discuss IT Value - from its definition to a framework to measure and track it
This presentation introduces a framework for IT value that has been adapted for use by not-for-profit or public service organizations (government entities for example). The key challenge for such organizations is the quantification of value delivered... A guide to outcomes management methodology Applied Information Economics (AIE) is a method for quantifying the value of IT investments. This overview of AIE provides an overview of key IT decision problem, how AIE solves them and how AIE is different from other methods.
Overview of Earned Value Management (EVM) - what is EVM? Why should we use EVM? How to use EVM? An excellent guide to Economic Value Added (EVA) - it introduces the framework and provides good guidance on it use. The handbook approaches the topic from a general manager's perspective (not from a quant jock's perspective) so it makes the concept... Is there a connection between business value and IT capability? Why yes, you proclaim. Now prove it! If you need help, this paper may be a good place to start. Framework to measure the value of IT investments in not for profit organizations such as public or government entities. A guide to Earned Value Management (EVM) Business-IT alignment From a Value-Based Perspective covers the basics of it alignment, value modeling as a tool and provides an overview of VITAL - Value-based IT Alignment.
Managing IT like a business? Here is another tool to assist you. This presentation provides an introduction to the WiBe 4.0 framework: How do you assess the value created by IT in the private sector? In the public sector? Is there a common framework that can be employed for both? Returns are NOTHING without risk. Get it? How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!! Ever wonder what all the time and money spent getting up the CMM maturity curve get you? Wonder no more! This case study uses Six Sigma to assess the value of CMM. Good discussion. What is the impact of customer retention efforts on Customer lifetime value? Read On... What is the connection between shareholder value and customer lifetime value? Read On... Does IT Spending Matter? The answer is an emphatic no. Then what does? Read on... What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer. This paper provides the connection between IT investments and business innovation. Due diligence activities usually are focused primarily on business and financial issues. Thus, many organizations fail to look closely enough at the information technology aspects of the deal. As a consequence, companies may put large proportions of... This slide presents the essence of Earned Value Management (EVM) framework through an example. This eBook presents a framework to identify, create, and govern business value from information technology - this could be THE IT value guide for a CIO. The key benefit of using this IT value framework is that it integrates IT strategy, IT governanc... This paper introduces Economic Value Added (EVA) in simple, easy to understand terms. This presentation documents the state of IT today - pretty sad commentary - or to be accurate in 2004 but I trust not much has changed since. It takes these facts and figures to build a case for the five critical success factors to manage IT for va... Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies. This paper presents a cost and performance measurement system that integrates the Activity-Based Costing (ABC) method with the Economic Value Added value-based financial performance measure. A presentation on the Earned Value Management (EVM) methodology. Good read! This presentation introduces Earned Value Management Systems (EVMS) in simple, easy to understand terms with practical examples. This paper explains in depth the Economic Value Added (EVA) framework, its proper use and compares the framework to other value measurement frameworks. Value-based IT Alignment (VITAL) overview and discussion on basic underlying principles and components of this it value based framework. The paper presents a framework for developing an IT Strategy for business value. A very good presentation on EVA. Good Read! This cost estimation guide provides invaluable information on cost estimation - throughout a project's lifecycle and its connection to other levers of value creation such as risk. This paper explores the connection between IT value and IT Balanced Scorecard/IT Strategy Maps. It describes patterns of IT value i.e. ways in which IT creates/enables value, connects IT value with cascaded and linked strategic objectives and discu... Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or more… Enclosed is an introduction to "Applied Information Economics" aka AIE. The author - Douglas Hubbard - provides the value proposition for the value proposition measuring framework! Good Read!
An excellent discussion on IT ROI. Must Read! Is there "managing" to anything else? Read this excellent discussion on how everything in an enterprise should be managed. "We conclude that no existing method is suitable for assessing the business value created by IT assets." This presentation discusses best practices to manage information technology for value. Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology. This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! This presentation discusses a research study to measure the business value of Information technology (IT) This presentation discusses the valuation of intangible assets - a great tool to assess the value of information technology and related assets CIOs are caught in a vicious circle of "cost cutting" begetting more cost cutting expectation! How can you get out front and demonstrate IT's value? Very good discussion on IT Value and ROI measurement. Introduction to Earned Value Management (EVM) provides an overview of the basic concepts and highlights industry trends in its usage over the decades. Last week, we lay the foundation for a discussion on IT Value. This week, we look at specific areas where IT creates value. Last week, we focused on revenues. This week, we look at the costs in the IT value equation.
Last week, we discussed the cost dimension of IT Value. This week, we will discuss the time to market dimension.
Last week, we discussed the time to market dimension of IT Value. This week, we will discuss the quality dimension.
Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
Last week, we focused on productivity and its impact on IT Value. This week, we will take a look at customer satisfaction and its impact on IT Value
Last week we discussed customer satisfaction. This week we will look at the risk dimension of IT Value.
This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. An interesting discussion on various frameworks for ROI calculation.
This presentation discusses the use of real options to value IT investments. Your tax dollars at work? Can "Government", "analysis" and "results" be used in the same sentence? We report, you decry! An excellent presentation on measuring and managing "value" - discusses various frameworks. MUST READ! IT Value Hierarchy provides a framework to assess IT value/roi so a CIO can make better IT project portfolio prioritization decisions. Are you about to lose your kingdom for the want of a nail? Say what?
An overview to Value Measuring Methodology (VMM). This white paper uses the total cost of ownership (TCO) model to evaluate advanced store system software. This case study uses Forrester's Total Economic Impact (TEI) to evaluate the financial impact of implementing the Virtual Queuing Solutions. The document shows all calculations and assumptions that go into creating this business case using Total Eco... Understanding the IT Value equation is critical to making IT Decisions. This article provides guidance using the education industry. This presentation provides good guidance on using Balanced Scorecard from strategy to execution - driving high performance teams to envision, create and deliver value.
A framework to calculate Total Cost of Ownership (TCO) for enterprise resource planning (ERP) systems. The current debate over IT spending often misses the point. It’s not how much you spend, it’s the way you manage your IT spending that counts. The goal is not reduced spending but selective, value-creating spending that makes a greater contribution ... A "How to" guide to IT value measurement. Does IT ROI matter? Great many intelligent people are spending sleepless nights and countless dollars calculating IT ROI. The author argues that they are wasting their time and shareholder dollars! This paper presents an overview of some the more famous frameworks to measure IT's public value. The surprise here is that these frameworks can be used by "for profit" corporations as well.
Posted on 09/07/2010 by