How do I reset my user name or password?

Detailed instructions on changing your username and/or password.

  • Go to the login page and click on the Reset Password button next to the Register button






  • Fill in your username where requested and click on the Send Reset Link button. If you have forgotten your username you will have to contact us
  • Your email is NOT your username unless you have specifically chosen it to be.






  • You will receive an email with the link to reset your password. If you do not receive the email please check your spam folder and security settings.
  • Click on the link provided in the email.
  • Note: The link is sent to the email on file so make sure to keep your email current.  Please contact us if you face any issue




  • Put your new password where indicated and confirm in the space provided below. It is a good idea to choose letters and numbers with at least one capital letter. Fill in the Captcha and Click on the Reset Password button.   Try NOT to choose special characters as that sometimes gives an error




  • The message below will appear once the password has been reset. You will then be able to login to your account.



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How Do I...?, FAQ, Topics, Login and Password

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