People, Not SLAs, to Blame For Outsourcing Woes

In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.


Now, one can focus on the latter or the former. Processes require collaboration between functions and teams that work on them. Whether the team or some of its parts are internal or external is almost irrelevant to this equation because they have to work together in unison.

 

The only difference that the composition of the team introduces is the need for governance and other explicit means to ensure process integration.

 

Organizations that miss this simple fact need research to point them in the right direction. Then, they can ignore this research and call in the consultants who will charge a pretty penny to say, well the same thing!

 

Read On>>

 


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Posted on 03/04/2009 by


People, Not SLAs, to Blame For Outsourcing Woes author Webmaster1

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