People, Not SLAs, to Blame For Outsourcing Woes
In the rush to outsource, and blinded by cost savings, leaders forget the basics. Outsourcing is about your processes, or parts thereof, being executed by people not wearing your badges or on your payroll.
Now, one can focus on the latter or the former. Processes require collaboration between functions and teams that work on them. Whether the team or some of its parts are internal or external is almost irrelevant to this equation because they have to work together in unison.
The only difference that the composition of the team introduces is the need for governance and other explicit means to ensure process integration.
Organizations that miss this simple fact need research to point them in the right direction. Then, they can ignore this research and call in the consultants who will charge a pretty penny to say, well the same thing!
| This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.
| This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
| This whitepaper helps senior IT leaders answer four key questions: why outsource, when to outsource, how much to outsource and where to outsource.
| This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.
| This research explored best practices in outsourcing governance and discovered that, as expected, structure is important but effective governance must be supplemented with a partnership view, the right attitude and behavior fostering partnerships. Go...
| This presentation examines the key issues with outsourcing and recommends approaches to address them.
| This sample enterprise IT service level agreement (SLA) can be used to design your own.
| This template lists key elements of a Service Level Agreement (SLA) - you can use it to create your own.
| This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
| This research case study examines the failure of outsourced IT systems and proposes a theory and framework to predict and avoid such failures.
Posted on 03/04/2009 by