Assessing client maturity: a key to successful outsourcing

This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results


The IT Infrastructure Library (ITIL) has been adopted as the de facto standard for IT Service Management (ITSM). This Paper discusses the value of ITIL-based maturity assessments for the IT service recipient in an outsourcing arrangement. It presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results. The benefits from using COMM as a pro-active tool for understanding and defining outsourcing needs are discussed.

Download (Please login and scroll down)

Download Document: Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.
Download


Related Categories




Related Topics




Related Articles


Case Study: From Outsourcing Failure to Success

This presentation describes the outsourcing journey of a city that went from the first state of mind i.e. "give my headache to someone else" to the second i.e. "I have to partner with someone else" . In the process they converted failure to success....

Creating Better Service Level Metrics

This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.

Data Center Outsourcing

This whitepaper helps senior IT leaders answer four key questions: why outsource, when to outsource, how much to outsource and where to outsource.

Does Outsourcing Bring Higher Efficiency?

This presentation answers the following question: The Drive to Efficiency…Is Outsourcing the Solution?

How to Outsource e_Commerce Initiatives

This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.

Improving Offshore Outsourcing Success Using the eSourcing Capability Model

This study (thesis!) assesses the use of Carnegie Mellon's eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing's success.

Introduction to eSourcing Capability Model (eSCM)

 Introduction to eSourcing Capability Model provides a bird's eye view to understand and use the eSCM model developed by Carnegie Mellon.

Sample Service Level Agreement

This sample enterprise IT service level agreement (SLA) can be used to design your own.

Service Level Agreement (SLA) Template

This template lists key elements of a Service Level Agreement (SLA) - you can use it to create your own.

SLA Template

This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.

Which Buyers' Skills Shape Supplier Performance?

This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers' performance i.e. price, quality, and cooperativeness of products or services bought.




Posted on 03/06/2009 by


Assessing client maturity: a key to successful outsourcing author Webmaster1

Webmaster1




Signup For ThoughtLeader









Subscribe


CIO Index

Our Focus is On Your Agenda

CIO Index is the world's largest professional network for CIOs - of the CIO, for the CIO, by the CIO. 

Over 70,000 CIOs and other IT Executives use CIO Index to Learn, Network and Share.

 

Cioindex, Inc.

  • (+1) 800-309-3550
  • Mon - Fri 9:00am - 5:00 pm
  • 115 Franklin Tpke, Mahwah, NJ 07430