A Public Value Framework for Government IT Assessment
Framework to measure the value of IT investments in not for profit organizations such as public or government entities.
"This framework is designed to assist government IT executives and analysts in understanding and measuring the value to the public of government IT investments...Most methods for assessing return on investment focus on financial or economic metrics; this approach includes a much broader view of how IT investments can produce results of value to citizens or to the society as a whole."
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What is the biggest problem facing IT Value? Lack of single framework that connects business and IT - top to bottom; left to right. Can a single framework connect the organizational stovepipes and frameworks within each? This is a good start but the... An excellent discussion on the business value of IT and the tools and frameworks toward that end. MUST Read! This paper discusses business/it alignment in the context of eBusiness. In this series, we will discuss IT Value - from its definition to a framework to measure and track it
This paper presents a framework to measure the business value of information technology. It builds upon famous models and frameworks often used to mesure IT value - plugs their gaps, extends their functionality. This framework can be used as a templa... A guide to outcomes management methodology Applied Information Economics (AIE) is a method for quantifying the value of IT investments. This overview of AIE provides an overview of key IT decision problem, how AIE solves them and how AIE is different from other methods.
Overview of Earned Value Management (EVM) - what is EVM? Why should we use EVM? How to use EVM? An excellent guide to Economic Value Added (EVA) - it introduces the framework and provides good guidance on it use. The handbook approaches the topic from a general manager's perspective (not from a quant jock's perspective) so it makes the concept... Is there a connection between business value and IT capability? Why yes, you proclaim. Now prove it! If you need help, this paper may be a good place to start. A guide to Earned Value Management (EVM) This presentation provides an in-depth tutorial on return on analysis (ROI) concepts used to calculate the value delivered by information technology initiatives. It introduces the concept of ROI, discusses the different types of ROI metrics in use, t... Business-IT alignment From a Value-Based Perspective covers the basics of it alignment, value modeling as a tool and provides an overview of VITAL - Value-based IT Alignment.
Managing IT like a business? Here is another tool to assist you. This presentation provides an introduction to the WiBe 4.0 framework: This paper introduces the Application Investment Management (AIM) Framework for "effective" business application planning i.e. the framework helps align "business value with application spending to achieve immediate IT cost savings and reduce ongoin... How do you assess the value created by IT in the private sector? In the public sector? Is there a common framework that can be employed for both? Returns are NOTHING without risk. Get it? Ever wonder what all the time and money spent getting up the CMM maturity curve get you? Wonder no more! How do companies make real life decisions concerning strategic IT investments? How do they evaluate, prioritize, and select IT investments? How can we improve IT investment decision making? This case study explores these topics and more in depth to g... This case study uses Six Sigma to assess the value of CMM. Good discussion. What is the impact of customer retention efforts on Customer lifetime value? Read On... What is the connection between shareholder value and customer lifetime value? Read On... Does IT Spending Matter? The answer is an emphatic no. Then what does? Read on... With so much going on, how can the CIO focus on the right things? By creating a dashboard that clearly shows you the status of the most important things - the successes, the failures, and most importantly the risks. This paper shows you how to create... What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer. This paper provides the connection between IT investments and business innovation. Due diligence activities usually are focused primarily on business and financial issues. Thus, many organizations fail to look closely enough at the information technology aspects of the deal. As a consequence, companies may put large proportions of... This slide presents the essence of Earned Value Management (EVM) framework through an example. This paper introduces Economic Value Added (EVA) in simple, easy to understand terms. This article discusses the dos and don'ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments This presentation documents the state of IT today - pretty sad commentary - or to be accurate in 2004 but I trust not much has changed since. It takes these facts and figures to build a case for the five critical success factors to manage IT for va... Managing for customer lifetime value is a wonderful ambition but remains a pipe dream for most companies. The pressure on CIOs to cut costs increases in economic downturns. The authors argue that a CIOs who focus on "holistic performance optimization" addressing all levers of performance produce higher long term business results and introduce a "perform... This guide introduces an information technology investment and decision making framework to align ICT investments with business objectives. This framework also helps in building a culture of discipline and structured analysis for information systems ... This comprehensive guide provides policy, principles, process, framework, and examples for a complete and thorough management - identify, select, evaluate, fund, deploy, monitor - of major investments. You can adapt this guide to create your own Info... This paper presents a cost and performance measurement system that integrates the Activity-Based Costing (ABC) method with the Economic Value Added value-based financial performance measure. A presentation on the Earned Value Management (EVM) methodology. Good read! This presentation introduces Earned Value Management Systems (EVMS) in simple, easy to understand terms with practical examples. This paper explains in depth the Economic Value Added (EVA) framework, its proper use and compares the framework to other value measurement frameworks. Value-based IT Alignment (VITAL) overview and discussion on basic underlying principles and components of this it value based framework. The paper presents a framework for developing an IT Strategy for business value. A very good presentation on EVA. Good Read! This cost estimation guide provides invaluable information on cost estimation - throughout a project's lifecycle and its connection to other levers of value creation such as risk. This paper explores the connection between IT value and IT Balanced Scorecard/IT Strategy Maps. It describes patterns of IT value i.e. ways in which IT creates/enables value, connects IT value with cascaded and linked strategic objectives and discu... Can you say with certainty that your IT is aligned with business? Can you prove it? If improving IT ROI is an imperative for you, read on. This paper will show you how to improve ROI by 10% or more… Enclosed is an introduction to "Applied Information Economics" aka AIE. The author - Douglas Hubbard - provides the value proposition for the value proposition measuring framework! Good Read!
Is there "managing" to anything else? Read this excellent discussion on how everything in an enterprise should be managed. "We conclude that no existing method is suitable for assessing the business value created by IT assets." This presentation discusses best practices to manage information technology for value. This article discusses the need for Information Technology IT Metrics - what does the CFO want from the CIO? What does the CEO want from the CIO? - and then goes into the discipline of IT Metrics - what are they? which ones are effective? how to go ... Want to measure the value of IT? Intel has proposed a solution based upon its "Business Value Index." Attached is an introduction to the methodology. This article discusses measuring IT Value with a service-oriented approach based on ITIL. This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results. This presentation discusses the key performance drives and mechanisms to measure the value they deliver. Excellent read! This presentation discusses a research study to measure the business value of Information technology (IT) This presentation discusses the valuation of intangible assets - a great tool to assess the value of information technology and related assets CIOs are caught in a vicious circle of "cost cutting" begetting more cost cutting expectation! How can you get out front and demonstrate IT's value? Very good discussion on IT Value and ROI measurement. Introduction to Earned Value Management (EVM) provides an overview of the basic concepts and highlights industry trends in its usage over the decades. Last week, we lay the foundation for a discussion on IT Value. This week, we look at specific areas where IT creates value. Last week, we focused on revenues. This week, we look at the costs in the IT value equation.
Last week, we discussed the cost dimension of IT Value. This week, we will discuss the time to market dimension.
Last week, we discussed the time to market dimension of IT Value. This week, we will discuss the quality dimension.
Last week, we focused on quality and its impact on IT Value. This week, we will take a look at productivity and its impact on IT Value
Last week, we focused on productivity and its impact on IT Value. This week, we will take a look at customer satisfaction and its impact on IT Value
Last week we discussed customer satisfaction. This week we will look at the risk dimension of IT Value.
This paper describes the Performance-Based Earned Value framework (PBEVSM) and its benefits. This presentation discusses the use of real options to value IT investments. This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System. This chapter discusses the key concepts to understand and calculate the Return on Investment (ROI) for IT Projects, limitations of the ROI method, best practices for incorporating uncertainty and risk into ROI analysis, and the role ROI plays in bus... An excellent presentation on measuring and managing "value" - discusses various frameworks. MUST READ! IT Value Hierarchy provides a framework to assess IT value/roi so a CIO can make better IT project portfolio prioritization decisions. Are you about to lose your kingdom for the want of a nail? Say what?
This paper introduces a new IT Strategy framework - Flexible Information Technology Tools and Strategies (FITS). FITS is a compilation of existing best practices and methods incorporated into a unique rapid implementation framework. An overview to Value Measuring Methodology (VMM). This case study uses Forrester's Total Economic Impact (TEI) to evaluate the financial impact of implementing the Virtual Queuing Solutions. The document shows all calculations and assumptions that go into creating this business case using Total Eco... Understanding the IT Value equation is critical to making IT Decisions. This article provides guidance using the education industry. This presentation provides good guidance on using Balanced Scorecard from strategy to execution - driving high performance teams to envision, create and deliver value. A framework to calculate Total Cost of Ownership (TCO) for enterprise resource planning (ERP) systems. The current debate over IT spending often misses the point. It’s not how much you spend, it’s the way you manage your IT spending that counts. The goal is not reduced spending but selective, value-creating spending that makes a greater contribution ... This paper presents an overview of some the more famous frameworks to measure IT's public value. The surprise here is that these frameworks can be used by "for profit" corporations as well.
Posted on 06/22/2010 by