Aligning Business and Information Technology through the Balanced Scorecard
This case study details business and IT alignment using the Balanced Scorecard (BSC) at a financial services firm.
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Follow these 10 steps to align business and IT. An excellent presentation on using Balanced Scorecard for Performance Management.
No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but y... This presentation describes a balanced scorecard based approach to information security or information risk management.
This presentation deals with business IT alignment from a capabilities perspective - actually actively promotes the use of capabilities based model and iterative development and implementation.
This paper discusses business/it alignment in the context of eBusiness. This document highlights the important elements in an IT Strategy. A good example CIOs can use to create a strategic plan for their IT Organizations. Business-IT alignment From a Value-Based Perspective covers the basics of it alignment, value modeling as a tool and provides an overview of VITAL - Value-based IT Alignment.
This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read... This presentation describes and defines business it alignment and outlines steps to achieve business alignment. This research explores the reasons and depth of use of the balanced scorecard. Excellent discussion for the CIO who are exploring the relevance of this framework.
This case study discusses aligning information technology (IT/ICT) strategy with business strategy using the Balanced Scorecard, at a multinational pharmaceutical company.
I scream, you scream, we all scream for Balanced Scorecard! Have you convinced your “financial types” on it? What do they think about the Balanced Scorecard? This primer on the Balanced Scorecard has been prepared by a controller for his peers. Read... An soup to nuts overview of the Balanced Scorecard technique
This presentation provides a quick introduction to balanced scorecard. Enterprise Architecture in its business/organizational context, focusing on business and IT strategy. Alignment is an issue but are you focused on the right strategy to fix it? Are there ways to align individual goals and incentives with those of the organization? Can the Balanced Scorecard help? This case study explores this issue in depth.
This case study shows how Canadian Blood Services uses the Balanced Scorecard to create its corporate strategy and transform its "business".
This presentation discusses the use of the balanced scorecard framework (BSC) to develop a strategic plan for a healthcare organization
This case study shows how Infosys uses the Balanced Scorecard to create its corporate strategy and monitor business results.
This case study presents the results of using the balanced scorecard (BSC) framework for strategy formulation and implementation at the Osceola County government
Why do companies with a well thought through strategic roadmap not reach their destination? "Corporate strategies are intellectually simple; their execution is not. The question is, can you execute? That’s what differentiates one company from anoth... This is a quick introduction to the balanced scorecard framework - what is BSC? why is it important? why should an enterprise use the BSC framework? how to implement BSC in your organization? where can BSC be applied?
This in-depth primer on the balanced scorecard provides a soup-to-nuts introduction and overview of the framework.
A sample strategy map from a Higher Education Institution.
A sample (balanced scorecard) strategy map from a higher education institution.
This excel spreadsheet comprises of common balanced scorecard templates - can be adapted to your organization to implement the balanced scorecard (BSC).
This excel spreadsheet has all the essential balanced scorecard templates organized and menu driven using a strategy map and provides excellent diagraming and reporting capabilities built-in. This balanced scorecard template set can be adapted for y... This Balanced Scorecard Toolkit package comprises of 20 documents - a complete set to help you implement the Balanced Scorecard in your organization.
This survey provides insights into the use and results of the balanced scorecard as a performance management tool.
This survey answers the following questions: Who uses Balanced Scorecard? What are Balanced Scorecards being used for? How is Balanced Scorecard used? What sort of Balanced Scorecard design is in use? How was the Balanced Scorecard designed?
This paper examines the “cause and effect” principle of the Balanced Scorecard in depth and argues that BSC is a practical framework i.e. cause and effect and Strategy Maps rule. Good Discussion.
Balanced Scorecard: Sample Cascading Matrix.
Balanced Scorecard: Strategy Map Sample - Regional Airline.
This one page poster summarizes the business value creation relationships - how to create business value? who does what in creating business value? how is everything connected - from business to IT and everything in between. This is an excellent reso... This presentation defines business IT alignment, discusses the difficulty in aligning business with IT and proposes a solution to the business it alignment issue. This paper presents the Oracle view on business and IT alignment. Oracle framework of business and IT alignment proposes three elements namely, management excellence, operational excellence and technology excellence. This whitepaper provides valuable insight into business it alignment, measurement of business value created by IT, measurement of this IT value and making better decisions based upon this measurement.
What is business it alignment? Does the definition vary by the organizational role - from a CEO or CFO perspective? What is the connection between business IT alignment and enterprise architecture? A good start to get answers to these questions. This paper researches the critical success factors affecting business IT alignment and the resulting value delivered by IT investments. Prof. Luftman has proposed a maturity model for Business IT Alignment. Does that model cover the entire value chain? The author proposes a model that plugs this hole This chapter presents the use of Balanced Scorecard to align IT with business.
This paper explores the role of internal business IT alignment and IT governance on service quality in IT outsourcing arrangements This case study explores the challenges in aligning IT with business. It gathers the perspective of senior IT leaders in a global organization and structures them so their peers can understand the challenges faced with Business IT Alignment. CIOs can... This research delves into the practicality of using the Balanced Scorecard Framework in the real world. Environmental change creates new strategic imperatives that require change in strategy - can the Balanced Scorecard keep up with this real world r... Excellent case study on the use of Balanced Scorecard in a real life situation. Good Read!
This case study illustrates the creation of an information technology strategic plan and transformation roadmap. Excellent example for CIOs to follow. (50 pages) This paper compares and contrasts two of the most widely adopted Performance Management (PM) frameworks – Balanced Scorecard and Results-Based Management.
This presentation makes the connection between information technology service management (ITSM) and business it alignment. Using balanced scorecard? This article provides a good overview of the performance measurement system.
This document provides detailed guidance on implementing the balanced scorecard (BSC). Excellent discussion for the CIO who wants to understand performance measurement and management using the Balanced Scorecard Framework. This paper describes the changes to the Balanced Scorecard framework over the past couple of decades.
This paper provides a quick reference to the Henderson and Venkatraman Strategic alignment Model. This article describes a tool/framework to measure and address business it alignment. This paper presents a framework for strategic technology planning. This presentation provides an excellent introduction to the Balanced Scorecard Framework (BSC).
Value-based IT Alignment (VITAL) overview and discussion on basic underlying principles and components of this it value based framework. One of the toughest questions to answer is: is my business is alignment with IT? Prof. Luftman tries to answer this question in this paper originally published in 2000. This paper explores the connection between IT value and IT Balanced Scorecard/IT Strategy Maps. It describes patterns of IT value i.e. ways in which IT creates/enables value, connects IT value with cascaded and linked strategic objectives and discu... This paper discusses and describes the development and implementation of a departmental BSC within an Information Services Division (ISD) of a Canadian financial group. It also uses an IT BSC maturity model to determine the maturity level of the IT ... This whitepaper discusses using service resource planning to leverage IT resources for maximum business value — "both for your IT business and the wider business that IT serves." An introduction to using balanced scorecard for performance management.
The authors make a case for value driven pricing for professional services first analyzing the costs of ineffective pricing and then the key elelments of a profitable pricing strategy for professional services. The paper also introduces a framework f... What are the factors that affect IT Alignment? How do they impact resulting IT Value? Read on to find out... This paper proposes changing the "square" Henderson/Venkatraman Strategic Alignment model to a "triangle" Process Alignment Model by merging the IT strategy and business strategy domains because "IT Doesn't Matter"! Sample Strategy Maps (Balanced Scorecard)
A few Sample Strategy Maps (Balanced Scorecard) that you can use to create one for your organization.
This paper discusses six decisions senior executives (read: non-IT executives) should not delegate to IT folks (read: CIO?) to "avoid IT disasters— and, more important, to help them generate real value from their IT investments" This presentation details the Henderson and Venkataraman strategic alignment model This presentation provides an overview of the Henderson/Venkatraman Strategic Alignment Model. This is a seminal paper on IT Alignment. Venkatraman and Henderson This paper discusses an enterprise architecture based framework to identify, measure, improve and maintain strategic business and IT alignment in an enterprise. This paper, as the name suggests, combines two classic models - Venkatraman's Strategic Alignment Model and Yu's Goal Modeling technique.
Is IT Alignment a strategic weapon to gain competitive advantage? Duh! But do you know to what extent information intensity affects competitive advantage? Hmm... This paper describes the strategic management maturity model of the Balanced Scorecard Institute which assesses the quality of an organization's strategic management capability, monitor progress over time, and benchmark capability. An excellent - and surprisingly in-depth - introduction to the balanced scorecard. What is it? What are its essential elements? What is a strategy map? How do you build a strategy map? How do you implement a performance based contract? How do you tr... Is business and it alignment affected by national culture? Is business and it alignment more mature in one country than in another? This presentation provides good guidance on using Balanced Scorecard from strategy to execution - driving high performance teams to envision, create and deliver value.
This presentation covers the basics of balanced scorecard technique and provides pointers on using it to create IT Strategy - touching the critical topic of IT Governance along the way.
This presentation provides an in-depth tutorial on the Balanced Scorecard (BSC)
This presentation discusses the step by step development of a balanced scorecard to create an organizational wellness and development model.
This paper reviews the key business IT alignment models and frameworks and "suggests that some models of alignment could be strengthened by considering alternatives to this four domain model. Drawing on other work on the dynamics of human-technologi... This research paper examines the impact of six factors on business it alignment (strategic alignment) namely, leadership, values and belief, IT managerial resources, service quality, and IT implementation success. Presentation provides an introduction to the balanced scorecard (BSC).
Posted on 10/12/2010 by