Integrated Service Management
Fundamental to successful service innovation is an understanding that the service chain is a business process that must be integrated.
Fundamental to successful service innovation is an understanding that the service chain is a business process that must be integrated. Workflow, data and infrastructure must be interconnected and aligned across business and technology boundaries to ensure effective service delivery. Line of business, business operations, IT, infrastructure and customer management teams must execute against a common set of service objectives supported by real time service intelligence and integrated processes across the end-to-end service chain to ensure that service quality is maintained, costs are controlled, and risks are effectively managed.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
| This paper describes an advanced business intelligence capabilty, its implementation and evolution and discusses ways in which others can implement similar capability for business results.
| This whitepaper discusses the current rate of adoption, as well as drivers, barriers, and considerations that are influencing the adoption of cloud computing.
| This whitepaper presents a cost benefit analysis (CBA) of the IBM Computing on Demand (CoD) Cloud Offering.
| This whitepaper discusses cloud computing return on investment (ROI) and demonstrates the source of the cloud computing payback.
| This paper defines and describes cloud computing
| How do you manage day-to-day IT Operations for maximum impact? That is Job No. 1 for a CIO. This e-Book provides guidance for the smooth operation of information technology in support of the business. (100 pages)
| An overview of cloud computing, its definition, history, companies and providers and business benefits.
| This report provides an overview of the storage industry - what has happended so far and the trends going forward.
| This paper argues that "a new economic environment is headed our way - one based on transparency, trust, talent and teamwork" that requires an "open-collaboration model."
Posted on 12/06/2010 by