Case Study: Maximizing Service Visibility Across the Enterprise
Learn how a Financial Services company with over 3,600 local branch offices maximized service visibility for individual branches using IBM's BSM solutions.
“We must be able to understand, in detail, service performance levels experienced by customers at each branch. In other words, we must aggregate service insight from over twenty-five million IT data-points every day.” Project Manager, Enterprise Operations.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
| This case study illustrates the use of an independent player to assess the state of an IT project. An excellent resource for CIOs to appreciate both the need for such evaluation and understand how to get it done. (200 pages)
| This whitepaper discusses the current rate of adoption, as well as drivers, barriers, and considerations that are influencing the adoption of cloud computing.
| This whitepaper presents a cost benefit analysis (CBA) of the IBM Computing on Demand (CoD) Cloud Offering.
| This whitepaper discusses cloud computing return on investment (ROI) and demonstrates the source of the cloud computing payback.
| This paper defines and describes cloud computing
| An overview of cloud computing, its definition, history, companies and providers and business benefits.
| This report provides an overview of the storage industry - what has happended so far and the trends going forward.
| This paper argues that "a new economic environment is headed our way - one based on transparency, trust, talent and teamwork" that requires an "open-collaboration model."
Posted on 12/06/2010 by