Case Study: Maximizing Service Visibility Across the Enterprise
Learn how a Financial Services company with over 3,600 local branch offices maximized service visibility for individual branches using IBM's BSM solutions.
“We must be able to understand, in detail, service performance levels experienced by customers at each branch. In other words, we must aggregate service insight from over twenty-five million IT data-points every day.” Project Manager, Enterprise Operations.
Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf.Download
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Posted on 12/06/2010 by