The Balanced Scorecard Primer


This is a primer on the Balanced Scorecard Framework.


The Balanced Scorecard is a strategic performance management tool that is used to help organizations translate their vision and strategy into actions. It does this by aligning business activities to the organization's vision and strategy, and by measuring the results of those activities against key performance indicators (KPIs). The Balanced Scorecard approach is based on the idea that an organization should be measured and managed using a combination of financial and non-financial indicators, rather than relying on financial measures alone. This allows organizations to get a more comprehensive view of their performance and to better understand the drivers of that performance. The Balanced Scorecard is used by organizations of all sizes and in a variety of industries and is particularly popular in the private, public, and nonprofit sectors.

This document provides a comprehensive introduction to the Balanced Scorecard, including its history, essential elements, and how to use it in practice. Specifically, we will cover what the Balanced Scorecard is, the concept of a strategy map, how to construct a strategy map, how to implement a performance-based contract, and the transition from a first to third-generation Balanced Scorecard.

This document can be used by Chief Information Officers (CIOs) to understand how the Balanced Scorecard can be applied in your organization. It will help you learn about the key concepts and principles of the Balanced Scorecard, and how to develop and implement a Balanced Scorecard in your organization. Additionally, CIOs can use the information in this document to understand how the Balanced Scorecard can be used to align IT activities with the overall strategy and goals of the organization, and how to measure the performance of those activities using KPIs. By using the Balanced Scorecard, CIOs can more effectively contribute to the success of their organization and demonstrate the value of IT to the business.




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